j77.com FAQ —
Your Questions, Answered

GCash and PayMaya deposits are instant — your j77.com wallet is credited within seconds of completing the transaction. Bank transfers via InstaPay are also typically instant or within a few minutes. PESONet transfers may take up to one banking day. If your deposit hasn't appeared after 30 minutes, take a screenshot of your transaction confirmation and contact j77.com support with the reference number.

Yes. The minimum deposit at j77.com is ₱100 for most payment methods. This low entry point means Filipino players can start enjoying j77.com games without a large upfront commitment. Maximum deposit limits vary by payment method and account verification level. Check the cashier section of your account for the exact limits applicable to your chosen payment channel.

j77.com does not charge any fees on deposits from our side. However, your bank or e-wallet provider may apply their own transaction fees — for example, some banks charge a small fee for InstaPay transfers. GCash and PayMaya deposits to j77.com are generally fee-free on the player's end, but always check your e-wallet's current fee schedule to be sure.

No. j77.com requires that all deposits come from a payment account registered in your own name. Depositing from a third-party account is a violation of our Terms & Conditions and may result in account suspension. This policy protects all players from fraud and ensures compliance with anti-money laundering regulations. If you need to update your linked payment method, contact support for assistance.

GCash and PayMaya withdrawals are typically processed within 15 to 60 minutes during business hours. Bank transfers to BPI, BDO, and Metrobank usually take 1 to 3 banking days depending on the bank's processing schedule. Withdrawal requests submitted on weekends or Philippine public holidays may take slightly longer. You'll receive a notification once your withdrawal has been processed on the j77.com side.

The minimum withdrawal amount at j77.com is ₱200. There is no maximum withdrawal limit for verified accounts, though very large withdrawals may require additional verification steps for security purposes. If you're withdrawing a bonus-related balance, make sure you've met the applicable wagering requirements first — otherwise the withdrawal may be declined or the bonus portion deducted.

Common reasons for a rejected withdrawal include: incomplete KYC verification, unmet bonus wagering requirements, mismatched account names between j77.com and your bank or e-wallet, or a pending security review. Check your account notifications for the specific reason. If the issue isn't clear, contact j77.com support with your withdrawal reference number and they'll help resolve it quickly.

Yes. All j77.com games use certified Random Number Generation (RNG) systems to ensure every outcome is independent and unbiased. No game result is influenced by previous rounds, your account balance, or any other external factor. The RNG systems used in j77.com games are regularly tested to maintain fairness standards. Every Filipino player gets the same fair shot at winning on every single round.

Absolutely. All j77.com games are fully optimized for mobile play on both Android and iOS devices. You can play directly in your mobile browser without downloading anything, or download the dedicated j77.com app for a smoother experience. The app is available at j77.com/app. It's been tested on Philippine mobile networks including Globe and Smart to ensure stable gameplay even on 4G connections.

Minimum bets vary by game. Most j77.com games start from as low as ₱1 per round, making them accessible to casual players and high rollers alike. Games like Monster Dice and Circle have very low entry bets, while Monkey King and Treasure Boat Fishing offer a wider betting range with higher maximum stakes. Check each individual game page for its specific minimum and maximum bet limits.

Yes, j77.com regularly expands its game library. New games are announced through the platform's notification system and the official app. When a new j77.com game launches, registered players typically receive an introductory bonus or free-play period to try it out. Make sure your app notifications are enabled so you don't miss new game releases.

Wagering requirements (also called playthrough requirements) specify how many times you need to bet your bonus amount before it becomes withdrawable. For example, a 20x wagering requirement on a ₱500 bonus means you need to place a total of ₱10,000 in bets using that bonus before withdrawing. Different j77.com games may contribute different percentages toward wagering — check the specific bonus terms for details.

Yes. Beyond the welcome bonus, j77.com runs regular promotions including reload bonuses, cashback offers, game-specific free rounds, and weekly leaderboard tournaments with ₱ prize pools. Promotions are updated regularly and are visible in the promotions section of your account. Some promotions are opt-in, so make sure to activate them before you start playing the qualifying games.

Bonuses may not be credited if: the promotion has expired, you didn't meet the minimum deposit requirement, the bonus required manual opt-in and you didn't activate it, or your account has an existing active bonus that must be completed first. If you believe a bonus should have been credited and wasn't, contact j77.com support within 48 hours of the qualifying action with your deposit reference number.

Self-exclusion allows you to voluntarily block yourself from accessing your j77.com account for a set period — options range from 30 days to permanent exclusion. Once activated, you will not be able to log in, deposit, or play during the exclusion period. You can request self-exclusion through your account settings or by contacting j77.com support directly. During self-exclusion, j77.com will also suppress any promotional communications to your account.

If you feel that gambling is negatively affecting your finances, relationships, or mental health, please take action immediately. Use j77.com's self-exclusion tool to pause your account. You can also reach out to responsible gaming support organizations in the Philippines. j77.com is committed to player wellbeing — our Responsible Gaming page has detailed guidance, self-assessment tools, and information on where to seek help. Remember: gambling should always be entertainment, not a source of income or stress relief.

Yes. j77.com allows you to set daily, weekly, and monthly deposit limits directly from your account settings. Once a limit is set, it takes effect immediately. Increasing a limit requires a 24-hour cooling-off period before it becomes active — this is intentional, to prevent impulsive decisions. Decreasing a limit takes effect right away. We strongly recommend all players set a deposit limit that reflects their personal entertainment budget.